COMPOUNDING PHARMACY GENERAL INFORMATION

What is compounding?

In the history of the profession of pharmacy, pharmacists would compound medications per a doctor’s order – we’re here to keep this tradition and standard of care alive. We work with prescribers to creatively solve challenging medical problems with specialized drug products. We can customize for a specific dosage, dosage form, ingredients and schedule. We can also cater to patients with allergies and dietary restrictions with gluten, dye, sugar, corn, pork, dairy/lactose and filler-free options. Other benefits that we offer include:

• Experienced pharmacists specialized in medicine formulation
• We can compound medications that are not manufactured
• We offer chemicals and equipment that are not available in most pharmacies

Do I need a prescription?

Yes, all compounded medications we make in our lab require a prescription from a doctor’s office

Will my insurance cover it?

Some insurance policies do cover compounding prescriptions. We are contracted with several insurance carriers and can verify coverage for you.

Are compounded drugs expensive?

Compounded medications may cost less than you think. Even though we customize medications to each individual, the out-of-pocket cost is comparable to some medications that are covered by insurance.

My doctor just sent over my prescription to your pharmacy, how long does it take to get processed?

Most prescriptions are processed within 24-48 business hours. If you need a prescription filled sooner, please let us know and we will do our best to accommodate your request.Once we’ve received your prescription, our technicians give you a call to verify your information and will go over the following:

• allergies
• insurance/billing information
• other medications you’re currently taking
• if you’re planning to pick it up or if you’d like us to ship it

Once your prescription is ready, we will call, or text you to let you know it’s ready for pick up.

Can I use my health savings account to pay for my compounded medication(s)?

Yes, we accept health savings accounts.

I have a sensitivity to gluten, can you make a medication without it?

Yes! We’re happy to cater to specific allergies and dietary restrictions when compounding medications. The most common requests we get include:

• sugar-free
• gluten-free
• dairy/lactose-free
• dye-free
• veggie gelatin capsules (vs. the commonly used pork-based gelatin)
• dye-free

If you have questions regarding any of our ingredients, feel free to contact us and we’ll be happy to help!

Can my prescription be shipped?

Yes, we can ship anywhere in Michigan, Ohio, Illinois, Indiana and Florida.

I have heard that dietary supplements may help with the efficacy of my compounded medication, is that true?

We recommend that you consult with your physician, as well as one our pharmacists. When you fill your first prescription of a specific medication, one of our pharmacists will explain in detail the dosing, and what to expect with your medication. They can also answer any question you may have, including using dietary supplements with your medication.

When I call your automated refill system, it asked me for a “refill” number — where can I find this number?

The refill number is the same as your script number, so you can use that number to refill your prescription. Only use numbers, no letters are necessary.

While ordering my refill, I was told I needed to get a new script from my doctor. I have been taking my medication for a while now, why do I have to get a new script?

Because it’s important to make sure that you’re still at the right dosage, that the medication is still helping you and that nothing else has changed with your health, some physicians prefer to see their patients periodically to see if any adjustments in your medications are needed. This is why we may ask you to contact your physician for a new prescription before we process your refill.